ITIL®4: Drive Stakeholder Value course directs stakeholders through the principles and practices of co-creating value through services. Everyone contributes to value co-creation, including employees from large and little organizations, contractors, and customers. It is important to recollect that this course is not prescriptive: not all of it will apply to everyone. Instead, it provides a framework for adopting and adapting to every individual situation.
This course is meant for people and organizations engaged in commission relationships, including product and repair provision, consumption, and relationship management. These are the people and organizations that are either involved in organizing the customer journey or participating in it. The course assumes that the reader is conversant in the ITIL Foundation, where the elemental service management concepts of ITIL 4 are introduced.
The course comes with assessment, lessons, labs, and practice tests. uCertify assessments provide immediate feedback and grading for all types of tests so that you can learn from any mistakes you make. Instructors can monitor the progress of each student in real-time and give them help and guidance. Lessons are fully responsive and come complete with quizzes, flashcards, glossaries, knowledge checks, and many more. uCertify Lab allows users to experiment and learn in a risk-free environment. We have tripled the Lab infrastructure capacity to meet demand and improve performance. Also, the uCertify new version of Labs has better UX, UI, and context-sensitive help and support. The TestPrep in the course provides full-length practice tests that can be configured to closely follow the exam objectives and are designed to simulate real testing conditions. In addition, the course offers PrepEngine, a gamified version of TestPrep that has a deep foundation in learning science.
So, enroll in the ITIL4: Specialist Drive Stakeholder Value course and gain hands-on experience for the ITIL4 certification exam today with uCertify!